General terms and conditions
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Identification, deposits for damages, extras and cleaning - Prior authorization on payment card
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Responsibility for damage or loss of property belonging to Hotel Edgar & Achille
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Use of the Hotel Edgar & Achille and peaceful enjoyment of the premises for all Visitors.
1. General Terms and Conditions
These terms and conditions apply to all reservations and accommodation agreements entered into between "the Client" and Edgar & Achille Hotel. Once a reservation is accepted by Hotel Edgar & Achille , a contract exists between the Client and Hotel Edgar & Achille; the fact that a Client makes a reservation indicates acceptance of these Terms and Conditions by the Client.
2. Changes to the Terms and Conditions
These terms and conditions are subject to change at any time without notice. Before making your reservation, we recommend that you consult the latest changes on our website.
3. Terms and Conditions and Use of our Website
The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that he/she is legally bound by these Terms and Conditions. All discounted rates advertised are limited offers, subject to availability, and may be subject to a minimum number of nights. While every effort has been made to ensure the accuracy of the information presented, Hotel Edgar & Achille assumes no responsibility for any errors or omissions and reserves the right to make changes to the information and descriptions of the accommodations listed and its products.
Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms constituted for the same period of stay.Any request for a group of more than 5 rooms must be made in writing (email) and subject to an estimate and contract (rates and cancellation conditions specific to groups
4. Use of the website
The use of the websites is restricted to persons over 18 years of age who are of legal age to enter into a contract.
5. Online Reservations and Third Party Websit
Please note that different Terms and Conditions and cancellation policies apply to online reservations made through Reservation Agents and other affiliated sites depending on the city, accommodation and rate type selected. Please take the time to carefully read the apartment rate information that is available before you make your online reservation.
6. Payment Terms and Credit Card Process
With the exception of the "Non-refundable" customer, the customer will be required to pay the balance in full upon departure or arrival using their credit/debit card, and verify with the latest chip and PIN technology.Upon arrival, the customer will also be required to pay a security deposit, either by pre-authorization on their card or by cash payment (see paragraph below on security deposits).The customer opting for our "Non-refundable" rate will benefit from our best available prices at the time of booking. For security reasons, our "Non-refundable" guest and those who have made a reservation through a third party and have paid in full for their stay will also be required to validate a pre-authorization on their credit/debit card and provide valid identification upon arrival. Hotel Edgar & Achille accepts all major credit and debit cards. Hotel Edgar & Achille does not accept checks. Hotel Edgar & Achille reserves the right to validate a pre-authorization of payment on credit cards used as a guarantee for reservations corresponding to the amount of the first night's stay before arrival. Hotel Edgar & Achille reserves the right to cancel reservations associated with declined or invalid credit cards. Credit/debit card transactions will be charged at the local exchange rate, Hotel Edgar & Achille is not responsible for any additional charges that may be applied.
7. Cancellations and No Shows
In accordance with Article L. 221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code. The sales conditions of the reserved rate specify the cancellation and/or modification procedures of the reservation.
The cancellation of a reservation will only be effective from the reception date. Cancellation must be made by email. A cancellation confirmation will then be sent to you. If you do not receive a cancellation confirmation, it is entirely possible that we have not received your cancellation.
It is the Customer's responsibility to ensure that their cancellation request has been received. Cancellations must reach us before noon (local time) two days before the scheduled arrival date for any reservation made through a third-party partner. Reservation cancellations made directly on the hotel's website must reach us before noon (local time) on the day before the scheduled arrival date. It is important that you keep the cancellation number that is sent to you. If the Customer does not show up or attempts to cancel within 48 hours before the scheduled arrival, they are then considered in the "No Show" category, and they will be required to pay the total non-refundable amount.
Reservations with prepayment cannot be modified and/or canceled (Non-Refundable rate), as the total amount and any additional extras have been debited at the time of booking. Advance payments, such as deposits, will not be refunded. In this case, it is mentioned in the sales conditions of the rate.
The Customer agrees that the aforementioned cancellation fees are a fair and true estimate of the loss that Hotel Edgar & Achille would incur for the cancellation of a reservation. In the event of an interruption of the stay by the customer, the full agreed-upon price will be collected. In the case of a reservation with prepayment, no refund will be granted for this reason.
8. Reservations made through other channels
Reservations may be made through other sources, including online travel agencies, tour operators, or other websites that have different cancellation policies. Please check your confirmation for details.
9. Accomodation changes by hotel edgar & achille
While every reasonable effort has been made by Edgar & Achille Hotel to ensure that reservations made under this agreement are able to be honored, we reserve the right to relocate any reservation to accommodations of similar size and standard in the locality. The Client acknowledges that Edgar & Achille Hotel accepts no responsibility for any loss or damage suffered by or caused to the Client following the relocation.
10. Changes to the reservation at the request of the ClienT
While every reasonable effort has been made by Edgar & Achille Hotel to ensure that reservations made under this agreement are able to be honored, we reserve the right to relocate any reservation to accommodations of similar size and standard in the locality. The Client acknowledges that Edgar & Achille Hotel accepts no responsibility for any loss or damage suffered by or caused to the Client following the relocation.
11. Identification, deposits for damages, extras and cleaning - Prior authorization on payment card
A photo ID will be requested upon arrival. The sleeping accommodations in the rooms can only accommodate the maximum number of guests indicated in the description, and in accordance with the legislation concerning establishments receiving the public. No additional visitors are allowed. Upon arrival, the guest must provide the hotel with the names of all persons staying with him/her. Unfortunately, the names of no additional visitors can be added after check-in has been completed.Hotel Edgar & Achille reserves the right to charge a Deposit upon arrival.A guarantee of 100€ is required per night and per occupied room in addition to the payment of the stay.Only one payment can be taken into account, and only the person in charge will be responsible for the conduct of other occupants. The payment will be used to cover incidental items including, but not limited to, breakage, damage to residence property, cleaning charges due to the room being left in an unacceptable state of cleanliness, excessive electricity consumption, and violations of rules such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit can also be used by the management team in case of additional visitors not authorized to use the hotel and its facilities. At the end of the stay without incident, the pre-authorization will be released in accordance with the policy applied by your banking institution. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.The Client should however note that with the pre-authorization system, there is no money transfer at the moment, but this will affect the available balance and the spending threshold authorized with the card, as long as the pre-authorization is in progress.Hotel Edgar & Achille is not responsible for delays related to the release of pre-authorization by the credit card companies. In the event of disturbances to other visitors, or in the event of damage to the hotel, the cost to Hotel Edgar & Achille will be withheld from the Deposit paid, and only the remaining balance will be returned to the Client. If such cost exceeds the amount of the Deposit, the Client agrees to compensate Hotel Edgar & Achille for any damages, additional cleaning costs or other expenses and agrees to pay all costs of recovery including all legal fees, and other expenses.the Client hereby gives its consent to Hotel Edgar & Achille to charge to the Client's credit card all reasonable costs incurred that are not covered by the Deposit.
12. Arrival and departure formalities requirements
The Client must comply with the rules imposed by the Edgar & Achille Hotel at the time of arrival and departure. Unless otherwise agreed, rooms are generally available from 3:00 pm on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identification of each occupant. When paying online, the guest will be required to carry the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request another form of payment or to cancel the reservation. To guarantee early arrival (before 12:00 noon) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 noon on the day of departure. By prior arrangement, late checkouts can be arranged for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures made after 3:00 p.m. If the Client does not show up for departure formalities before 3:00 p.m. on the day of departure and without prior authorization, Hotel Edgar & Achille reserves the right to remove the Client's personal belongings from the room and declines all responsibility for any loss or damage to those belongings.
13. Facilities/services included in the price
All rooms are fully furnished and equipped with appliances such as TV, minibar, coffee machine, kettle...Meals and drinks are not included in our product offer unless mentioned in your reservation.No objects/appliances are to be removed from the room. The list and rates of items and services are available at the hotel reception.All advertised prices include bed linen, towels, access to cable TV and Wifi Internet. The private use of Wifi is subject to French legislation, security and IP address recognition. The user is responsible for the actions committed from his access, even if these were carried out by a third party.The announced price includes the classic service of a hotel, it includes the VAT according to the rate in force. The hotel will collect the tourist tax, which is not included and is applicable to all persons 18 years and older, and will be indicated on the customer's invoice.
14. Liability for damage or loss of Client's property
The customer is solely responsible for choosing the services on the website and ensuring their suitability for their needs, so the Hotel Edgar & Achille cannot be held accountable in this regard.
The customer is also solely responsible for the information provided at the time of any service reservation. The Hotel Edgar & Achille is not liable for any incorrect or fraudulent information provided by the customer. Additionally, only the customer is responsible for the use of their account and any reservations made, both in their own name and on behalf of third parties, including minors, unless they can demonstrate fraudulent use without any fault or negligence on their part. In this regard, the Hotel Edgar & Achille must be immediately notified of any misuse or fraudulent use of their email address.
The customer agrees to use the website and the services offered in compliance with applicable regulations and these General Conditions. In the event of a customer's failure to fulfill their obligations under these General Conditions, they are responsible for any damages caused to the Hotel Edgar & Achille or third parties. As such, the customer undertakes to indemnify the Hotel Edgar & Achille against all claims, actions, or recourse of any nature that may result and to compensate for any damages, expenses, or indemnities related to them. In particular, by making a final reservation for a service, the customer agrees to pay the price and abide by the specific conditions related to it. Specifically:
- Any irregular, ineffective, incomplete, or fraudulent reservation or payment due to the customer will result in the cancellation of the service reservation at the customer's expense, without prejudice to any action the Hotel Edgar & Achille may take against them.
- The customer must not invite anyone whose behavior may harm the establishment.
- Bringing food or drinks from external sources into the establishment (rooms and common areas) is not allowed unless explicitly authorized by the establishment.
- The establishment is 100% non-smoking; smoking is prohibited within the establishment, including in the rooms. The customer must not disrupt the operation of the establishment or compromise the safety of the establishment or individuals on the premises.
- Any behavior contrary to good manners and public order within the establishment, as well as non-compliance with the establishment's internal rules, will prompt the establishment's director or any other service provider to ask the customer to leave without any compensation or refund if payment has already been made. If no payment has been made, the customer must settle the cost of consumed services before leaving.
- Minors can only stay in the establishment accompanied by an adult and with a personal identification document. If the accompanying adult is someone other than the parents, they must have a parental authorization from the child's parents. The establishment may request these documents.
- The customer also agrees not to use the information technology resources provided by the establishment (including the Wi-Fi network) for reproducing, representing, making available, or communicating to the public protected works or objects under copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the authorization of the rights holders specified in Books I and II of the intellectual property code when required.The customer must also comply with the internet service provider's security policy of the establishment, including the rules for using security measures implemented to prevent the illicit use of information technology resources and refrain from any act that may affect the effectiveness of these measures.
The customer is responsible for any damages caused by them and/or their guests within the establishment and bears all costs incurred by these damages and/or non-compliance with the aforementioned rules. The Hotel Edgar & Achille reserves the right to intervene if necessary.
15. Responsibility for damage or loss of property belonging to Hotel Edgar & Achille
It is the Client's responsibility to take reasonable care of the room and its contents during their stay at Hotel Edgar & Achille.the room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made. Except for normal wear and tear, you are responsible for any damage to the room or its contents during your stay that occurs due to negligence, willful misconduct or irresponsible behavior on your part or on the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.
16. Use of the Hotel Edgar & Achille and peaceful enjoyment of the premises for all Visitors.
The Client shall not do anything in the residence that may violate the law.The Client shall not create any nuisance to other clients or staff members.Edgar & Achille Hotel authorizes the use of its residential complexes only for personal, appropriate and lawful use.Edgar & Achille Hotel expressly prohibits access to its residential complexes to persons other than those listed on the official reservation document. Hotel Edgar & Achille and the Client agree that no right of occupancy arises from the use of the residence.The Client is not authorized to re-rent/sub-rent the room to a third party. Hotel Edgar & Achille reserves the right to refuse entry to the hotel and accommodation to a Client if, upon arrival, management reasonably believes that the person is under the influence of alcohol or drugs, is not properly dressed or behaves in a threatening, abusive or otherwise unacceptable manner. Do not exceed the maximum number of people per room and sound levels must not cause a disturbance to other visitors. Additional charges will be levied against a Guest's account if it is proven that a party has taken place.Maximum room occupancy is listed on your reservation confirmation.The Guest must comply with all reasonable rules and procedures within the hotel, including but not limited to health and safety procedures and requirements, and registration requirements. If during the course of a stay, Hotel Edgar & Achille receives serious complaints about Client or Client behaves in a manner detrimental to the enjoyment of other clients or their guests or Client is in violation of the Terms and Conditions, then Hotel Edgar & Achille reserves the right to terminate Client's stay without notice and without any obligation to refund any monies.
17. No smoking and no candles policy
All rooms at the Edgar & Achille Hotel are by law non-smoking. A fee of 250 € per stay will be charged if you smoke in the room.the use of candles or open flames in the room is strictly prohibited.any act against the detection and security systems and liable to prosecution.
18. Access to the rooms by the Management
The management team and its authorized personnel may enter the rooms at any time for the purpose of inspecting the room, and carrying out repair or maintenance work.
19. Complaints
Hotel Edgar & Achille guarantees to make every reasonable effort to ensure that the accommodation chosen by the Client is properly furnished and of good quality. In the event of dissatisfaction, the Client must immediately inform Hotel Edgar & Achille of any complaint, no later than 12 hours after arrival. If the Hotel Edgar & Achille does not comply with its guarantee and is unable to correct the problem, the Hotel Edgar & Achille will choose, at its discretion, to provide a replacement room (depending on availability) or a partial refund of the price paid. The Hotel Edgar & Achille's liability will not exceed the amount paid for the rental period.
20. Children's policy
Children under 3 years of age are accommodated free of charge in rooms where a baby bed is available.
21. Pets policy
Les animaux de compagnie ne sont pas acceptés au sein de l’établissement à l’exception des chiens guides.
The General Terms and Conditions are governed by French law, without prejudice to any potentially applicable mandatory protective provisions of the consumer's country of residence. The client is informed by Hotel Edgar & Achille of the possibility to resort, in the event of a dispute concerning these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting customer service or the establishment to attempt an amicable resolution of the dispute, and in the event of a negative response or the absence of a response within a period of sixty (60) days from the referral, the client can freely contact the consumer mediator associated with the professional, namely the Association of European Mediators (AME CONSO).
- The procedure for contacting the Mediator and their contact information are available by clicking on the following link: Mediator contact details and procedure, or on the website www.mediationconso-ame.com.
- The Mediator can be contacted within twelve (12) months after the initial complaint.
- The form for contacting this Mediator is accessible from the following link: Tourism and Travel Mediator Contact Form.
Hotel Edgar & Achille also informs the client of the existence of a European Online Dispute Resolution platform ("ODR") that can be used. The client can access it through the following link: https://ec.europa.eu/consumers/odr/
23. Miscellaneous
In accordance with article L.223-1 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on an opposition list against telephone canvassing. This list is accessible via the following website: www.bloctel.gouv.fr.
